Last updated January 20, 2026

Welcome to learn.satarla.com (the “Website”), operated by Satarla Ltd (“we”, “us”, “our”). These Terms & Conditions (“Terms”) form the contract between you (“you”, “the learner”, “user”) and Satarla Ltd when you access or use our online learning platform, courses, and digital resources (the “Services”).

By using this Website, you agree to these Terms. If you do not agree, you should stop using the Website immediately.

1. About Us

We are Satarla Ltd, a company registered in the United Kingdom.

Registered company name: SATARLA LTD

Registration number: 09153589

Registered office address:

SATARLA LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ

2. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

Users must not:

• Attempt to disrupt, hack, or interfere with site functionality.
• Use another person’s login details.
• Reverse-engineer or reproduce any course content.
• Users must behave professionally in live training environments (virtual classrooms, breakout rooms, chat).
• Disruptive behaviour in live sessions may result in removal from the session and/or termination of access, depending on severity (without refund).
• Any attempt to circumvent access restrictions (e.g., sharing Zoom links, accessing live sessions or on-demand content without registration) is prohibited.

3. Account Registration

To access paid or restricted learning materials, you may need to create an account. You are responsible for:

• Providing accurate information
• Keeping login details secure
• Not sharing your account with others  

For corporate, organisational, or group purchases, a separate licence is required for each delegate. It is the responsibility of the purchasing organisation to ensure that all participants are properly licensed and registered.

Unauthorised sharing of accounts, credentials, or course access may result in suspension or termination of access without refund.

We may suspend or terminate accounts for misuse, policy violations, or fraudulent activity.

4. Course Access & Delivery

Your purchase grants you access to the course materials for a period of 12 months from the date of purchase. We reserve the right to retire (remove access to) or update content during this period to ensure it remains relevant. Access is provided to the individual purchaser only and is non-transferable.

We aim to provide uninterrupted access; however, we cannot guarantee availability at all times (e.g., maintenance or technical issues).

Satarla Ltd reserves the right to discontinue or terminate any course at any time. In the event of permanent discontinuation of a course for which you have active access, we will provide no less than 30 days’ notice via the email address associated with your account, or a pro-rata refund at our discretion.

Live training delivery terms:

• Users may not record, screen-capture, or distribute live training sessions without prior written consent from Satarla Ltd.
• Live online training is delivered online, with joining instructions supplied before the event.
• We reserve the right to change trainers or adjust agendas if needed (e.g., travel disruption, illness).
• In the event of cancellation by us , users receive a full refund or free transfer.

Refunds for live training outside the 14‑day cooling‑off period are not available unless Satarla Ltd cancels or reschedules the session.

5. Payment Terms & Refunds

All pricing is clearly displayed before checkout and includes VAT where applicable.
In accordance with UK consumer law, you have a 14-day right to change your mind and receive a refund for any on-demand content or live training session. However, you explicitly acknowledge that by accessing, streaming, or downloading any course content, or by attending the live training session you lose this right to cancel. If you have not yet accessed the course, refund requests must be sent to knowledge-hub@satarla.com within 14 days of purchase.

6. Intellectual Property

All course materials, videos, documents, quizzes, branding, and digital content on this platform are the intellectual property of Satarla Ltd or our licensors.

You may not:

• Copy or redistribute training materials
• Remove copyrights or branding
• Share course videos or downloads externally

7. User Conduct

By using the Website, you agree not to:

• Engage in harassment within discussion areas
• Download content for commercial use
• Cheat, plagiarise, or use automated tools to game course completion

If we believe it to be necessary, we may audit access logs to investigate misconduct (e.g., shared accounts, unusual access patterns).

Violation may result in suspension or permanent account closure.

8. Disclaimers

Professional Services Disclaimer

Participation in our courses does not create a consultant-client relationship. The Services are provided for educational and informational purposes only. Satarla Ltd is not liable for any risk management decisions, financial losses, or regulatory non-compliance resulting from the application of course materials to your specific business or professional environment.

Educational Disclaimer

Our courses are provided for educational purposes and do not constitute professional, legal, regulatory, or compliance advice unless explicitly stated.

Accuracy Disclaimer

Course content may evolve; we cannot guarantee all information remains current due to industry changes.

Technical Access Disclaimer

We are not responsible for outages, browser incompatibilities, interruptions caused by third-party platforms, or the user’s internet/device issues.

9. External Resources & Third-Party Links

The Website and Services may include links to third-party websites. You acknowledge that Satarla Ltd has no control over such sites and is not responsible for their content, accuracy, or any loss or damage caused by your use of them. Accessing external links is done so entirely at your own risk.

10. Limitation of Liability

Except where prohibited by UK consumer law, we are not liable for:

• Loss of business, revenue, data, or consequential damages
• Downtime or access interruptions
• Reliance on course outcomes (e.g., exam results, certification eligibility)
• Variations in learning outcomes between participants
• A learner’s performance in assessments, certification exams, or professional roles following training

Our total liability to you for any claim arising out of or in connection with these Terms or the Services shall be limited to the total price paid by you for the specific course or service giving rise to the claim.

Nothing in these Terms seeks to exclude or limit our liability for:

• Death or personal injury caused by our negligence, or
• Fraud or fraudulent misrepresentation.

These legal exceptions cannot be restricted under applicable law, and any clause in these Terms shall be interpreted accordingly.

11. Privacy & Data Protection

We process personal data according to our Privacy Policy.

We comply with UK GDPR principles including transparency, consent where required, and secure storage.

12. Cookies

We use cookies for essential site functionality and analytics as stated in our Cookies Policy.

Advertising or tracking cookies are only used with consent.

13. Termination

We may suspend or terminate access if you breach these Terms or engage in misuse.

Certain sections (IP, liability, governing law) continue after termination.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of England & Wales.

Disputes shall be resolved through:

1. Initial internal resolution, and if needed
2. Mediation or small-claims proceedings

15. Changes to These Terms

We may update these Terms periodically. Changes will be posted on this page with a new update date. Material changes will be notified by email.

If you have any questions about our Terms and Conditions, please contact us at: knowledge-hub@satarla.com