Last updated January 16, 2026

This privacy notice tells you what to expect us to do with your personal information.

Sections in this policy include:

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• Who we share your information with
• How long we keep information
• Cookies
• How to complain

Contact details

Email

contact@satarla.com

Address

SATARLA LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Usage data (including information about how you interact with and use our website, products and services)
• Employment details(name of organization)
• Information relating to compliments or complaints
• Website user information

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us at contact@satarla.com.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. When you register for the Knowledge Hub or enrol in a course, you enter into a service agreement with us. We use your data to deliver the training services you have purchased or signed up for. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we collect or use your information because it benefits you, our organization, or someone else (such as our service providers detailed in the ‘Who we share your information with’ section below), without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. We collect and use your personal information to effectively and efficiently manage and respond to your queries, complaints, or claims. This processing is a legitimate interest for our business under the UK General Data Protection Regulation (UK GDPR), specifically Article 6(1)(f). This is part of our commitment to provide quality customer service and ensure the integrity of our online services.
  • Our legitimate interests are:
    • To provide customer support and service: When you contact us, it is a reasonable expectation that we will process your personal data to understand and resolve your issue. This includes responding to questions about our services, troubleshooting technical problems, and addressing any concerns you may have.
    • To improve our services and products: Your feedback, whether a complaint or a query, is invaluable. We use this information to identify areas for improvement in our Knowledge Hub platform, course content, and customer support processes. This benefits all our users by helping us create better products and services.
    • To protect our legal rights: In the event of a dispute, claim, or legal action, we may need to use information from your query or complaint records to establish, exercise, or defend our legal position.
  • Is This Processing Necessary? The personal data we collect is limited to what is necessary to achieve the purposes outlined above. We do not collect more information than is required.
  • Do Your Interests Override Ours? We believe that your interests and fundamental rights do not override our legitimate interest in processing your data for these purposes for the below reasons:
    • When you submit a query, complaint, or claim, you are initiating a dialogue with us, and you would reasonably expect us to use the information you provide to respond.
    • We only use the data for the specific purpose of addressing your issue. We do not use it for unrelated activities like marketing unless you have given us separate consent. Your personal data is stored securely, and will be retained so long as deemed necessary (no longer than 2 years after last login activity). This necessity will be reviewed yearly.
    • You have the right to object to this processing of personal data, and you may request the erasure of your personal data. If you do, we will stop processing your data for this purpose, or erase it unless we can demonstrate compelling and legitimate grounds that override your rights.
  • For more information on our use of legitimate interests as a lawful basis you can contact us at contact@satarla.com.

Where we get personal information from

• Directly from you

Who we share your information with

To provide our services, we share your personal data with the following categories of third-party providers:

• Learning Technology Providers: We use Mindsmith to deliver our course content. To enable your access and to track your learning progress, your name, email address, and course activity are processed by Mindsmith. Please note that Mindsmith is based in the United States, and your data is protected under Standard Contractual Clauses (SCCs).
• E-commerce & Payments: We use WooCommerce to manage our online store. When you make a purchase, your billing information is processed to fulfil your order. Payments are handled securely by our payment processors Stripe; we do not store your credit card details.
• Communication: We use FluentSMTP connected to Microsoft 365 to send you account notifications and course updates.
• IT Hosting: Our website and database are hosted by GoDaddy.

How long we keep information

We retain your personal information for as long as your account is active. If there is no login activity for 2 years, your account and associated data will be deleted.

• Notification: We will notify you via your registered email address 30 days prior to the deletion of your account and data.
• Email Logs: Technical logs of emails sent to you (via our SMTP provider) are automatically deleted after 60 days.
• Exceptions: We are required by law to retain certain information (such as invoices and financial records) for a period of 6 years to comply with tax and accounting obligations.

If at any time you wish for your account and data to be deleted earlier, please contact us at contact@satarla.com.

Cookies

We use first- and third-party cookies for several reasons.

Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” cookies.

Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website. Third parties may serve cookies through our Website for advertising, analytics, and other purposes. Our Cookie Policy can be found here.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us please contact us at contact@satarla.com or using the address at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

16/1/26